The stove is fantastic and we wanted to say thanks for the hard work of the team, a really professional group who did a first class job.
I just want to thank you and say what a great job Dave and Sam did fitting our fire. We’re so pleased with it.
We are delighted, both by the beautiful fireplace and your successful removal of the old and insertion of the new. A very pleasant and exactly on time process!
Thank you for your excellent professional service, from survey to installation, you have been very helpful and informative and we would certainly recommend you without hesitation.
An excellent job. Kind, considerate and cleaned up after them. Dave was superb. All the staff were friendly and helpful
Many thanks for our work installing our stove. It looks great and the first burn went well last night.
I’m very pleased with the wood stove fitted by David and Sam last Saturday.
A huge thank you to Dave and his colleague (I’m so sorry I’ve forgotten his name). They did a superb job, were so professional and friendly (despite my dogs being a pain) and left everything spotless. We are so happy with the stove and I couldn’t rate them highly enough!
“Thank you so much for the work you did at the house yesterday. We are sitting in front of a good fire in the lounge for the first time since the end of February!
“Dave and Sam were great and you all made the install process really comfortable for me, which I really appreciated. The work was carried out extremely professionally and enthusiastically and, as a team, you were all friendly and positive.”
Thank you for your professional service.
Thank you Daniel,
Very good job done as always, very much appreciated.
Thank you for such a helpful and clean job yesterday. Courteous, efficient and spotless. Couldn’t be better.
It looks very simple and elegant, and its incredibly efficient. We love it.
The service in the shop was very good; very friendly lady who helped us choosing the wood burner; organising the installation of the wood burner was very smooth; Daniel Christmas and his colleague from LoveYourStove Installation Services did a very good job and were very friendly; nothing to complain about
Excellent service from start to finish. Love Your Stove installers very professional, neat,tidy and helpful. I would most certainly recommend both Elcombe Stoves and Love Your Stove
Thanks to all for an excellent job
Everyone I dealt with was so helpful and knowledgeable. The stove fitters were amazing, friendly,efficient and left the room spotless. So impresses. Thankyou to all.
We’re very happy with how professional the engineers worked. They were helpful, considerate, tidy and the results are great.
A very knowledgeable team from initial contact to completion with quick contact back when couple of user queries arose afterwards
Can we just say how incredibly brilliant your installers were.
Very professional and helpful, nothing too much trouble and they have done an absolutely cracking job getting our stove in for Christmas.
Please pass this message on to them as we were incredibly impressed by them and their work and want to make sure they know we really appreciated it.
We have been so impressed by the service received.
Everyone involved from the initial consultation, by Steve, to the fitting and clear up have been knowledgeable, helpful, good natured and friendly. Dan and Dave were a pleasure to have in our home and took a lot of effort to protect our furniture and clean up. The handover of information regarding the use of the woodburner was much appreciated, as was the free bag of kindling and logs. We couldn’t have wished for better customer service. Thank you so much.
From start to finish staff have been great, really appreciate the personal approach to dealing with any issues or questions we had. Really glad we used you guys!
Friendly and effective service with sound advice.
We like the simple design and ease of use (Henley Apollo inset)
We love everything about it (ESSE 100 SE), but were pleasantly surprised at how efficient it is and astonished at how little ash remains.
Despite some initial niggles, really pleased with the outcome. Thank you for the way everything was resolved, and Dan did the most amazing job with the paint spray!
Excellent, friendly service. The fitters were great and didn’t leave any mess. Would highly recommend.
The guys came out and right in the middle of a blustery and rainy day! New fire fitted, chimney swept and lined and not one bit of mess! They are true professionals.
Thank you. Overall excellent service
The “Woody” stove from Chilli Penguin: Fits well into our fireplace opening, and looks very good
Everything was very professional from start to finish. Also we found the price was competitive. Stove is very easy to use. We had a Clearview stove in the past, but we are just as pleased with this model.
Visually it’s beautiful and it shouts quality.
The guys who came to fit it were nothing short of superb and the shop have been so helpful .
Another 5 star review and recommendation!
Dave and Dan were very cheerful and efficient and made the whole process of the installation a pleasure. Despite the dust and destruction of the original fireplace, they tidied up all the debris and made an excellent job of plastering in the new woodburner. As a novice fire-owner, Dave also clearly explained how everything worked.
Henley Apollo in cream enamel: The stove design is very modern and minimal, as well as being easy to use, and I was pleased to be able to select one in cream rather than the usual black/grey.
Friendly and professional installers – even had to cut the stone fireplace!
Superb advice & attention to detail during every aspect from the survey to final install. Fabulous service from start to finish, knowledgeable staff & very competitively priced.
Really pleased with the cleanliness and professionalism of the installation – no mess, polite and effective team!
The stove looks fantastic and the guys were brilliant. Quick, clean and very professional. Happy days
Looks lovely. Can’t wait for winter.
Whilst I’m loving the heat of the summer sun, I literally cannot wait for it to get cold again so that I can use my new stove!
The service from the shop to the survey to the installation was first class. The people were polite, friendly and professional throughout. Everyone turned up when they said they would and completed a first class job. Thanks to all.
Dave and his team were friendly, polite, very efficient and offered helpful advice on how to use our new stove to get the best out of it. Thoroughly professional all round.
just to say thank you to you and the rest of the team for a wonderful, professional and friendly service. I am thrilled with the fire – exceeded all expectations so far – but the whole process was made easy, enjoyable and childishly exciting!!!
Thank you again. Obviously I would not hesitate to recommend your company.
Signed: a much warmer customer!!
Fitters worked hard over the 2 scheduled days in atrocious weather and made a superb job installing the stove and carrying out the exterior chimney/pot/flue work.
The site was kept clean and tidy with the installer giving clear details and recomendations on stove lighting/operation is a proffesional manner.
All communication regarding the installation process has been clear and timely, the site survey was carried out on the day and time agreed and in a friendly manner.
The workmen who carried out the work were on time , very polite, tidy, helpful, and just got on with it. Their workmanship was of top quality. From coming into the shop for the first time , till the job was finished we were very impressed with the service provided .
We were worried the installation would be a messy business but far from it! Everything was left very clean and tidy.
So pleased with all aspects of the installation. Your guys are the best ! Prompt, polite, with perfect plastering skills etc. Highly recommended.
New stove – delighted
Stove delivered on time just as ordered, really happy, completely hassle free, the installers could not be more helpful (the normal Elcombe Customer service)
Simply put this is a company that just gets it right, if your buying a stove or wood I would never hesitate to recommend them (customer for over 7 years)
A great local company that went the extra mile to make sure we were happy with everything to do with supplying and installing our wood stove. We had a couple of issues, partly operator error, but Steve came out to see us a couple of times and really worked hard to sort out the queries we had. We are now completely satisfied with our stove and would recommend Elcombe to anyone looking for a new stove or firewood supplies.
The senior installation guy was exceptional – training his colleague throughout. Polite, well mannered, helpful and clean, they were an absolute credit… couldn’t have wished for better mannered, more knowledge folk – just brilliant!
Excellent service from the Elcombe team from the initial quote to the final installation. I had complete confidence in Rich and Dave who were friendly, polite and very knowledgeable about the stove. Thank you Elcombe
Rich & Dan did a superb job, firstly sorting out the cosmetics of my fireplace and then with the actual installation of the stove. Two reliable, pleasant and knowledgeable young men who worked hard from start to finish leaving me with a beautiful working stove which I am thrilled to bits with! Thank you.