Returns, Refunds, Complaints and T&Cs – Our No Quibble Satisfaction Guarantee

In simple terms, if you aren’t happy contact us and we promise to do our very best to sort it out for you.

If 30 days have gone by since your purchase was delivered, unfortunately we may not be able to offer you a refund or exchange.

Refunds (if applicable)

Once your return is received and inspected, we will contact you confirm approval or rejection of your refund.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We will replace items if they are defective or damaged. If the item isn’t performing as expected, we will also do our very best to offer an alternative.

Sale Offers (If applicable)

Any offer is not to be used in conjunction with any other offer, including where we “price-match” an item or offer a discount off a manufacturer’s RRP.


We will sort out any problems if you have had a stove installed by us. If your stove isn’t working as expected we will take responsibility to work with the supplier to resolve the problem to your satisfaction.

Product Information

We aim to keep our website up to date with any changes in features and specifications. However, our suppliers may make product changes without letting us know in advance. We reserve the right to notify you of any such changes at the time of sale.